Changes and Returns

EXCHANGES AND RETURNS

Under European regulations regarding the right of online withdrawal, the customer has the right to return the purchased item requesting a refund or exchanging it for another.

The right of withdrawal or exchange can be exercised within 14 (fourteen) days from the date of receipt of the item. 

The item must be returned intact, including the tag and not damaged or worn, in the following ways:

- The customer must send a communication to the seller regarding their intention to withdraw or exchange, containing an explicit reason for their decision. This communication must be sent via email to info@4uattro.com

- The customer must wait for a confirmation email from the seller authorizing the return. The acceptance of the customer's request by the seller will contain the necessary instructions to organize the pickup of the product, including the return document and the waybill necessary for shipping. The return pickup will be free of charge and at the expense of Quattro Srl. Returns without explicit confirmation from the seller will not be accepted.

- The customer must prepare the package ensuring that the packaging is complete and adequate as when the package was received. The package will be delivered to the courier at the time and address indicated by the customer.

- As soon as the seller receives the package and verifies the integrity of the item as indicated above, they will proceed with the refund or exchange of the item within a maximum of 5 working days from the receipt of the package. The amount will be refunded, excluding the initial shipping costs, using the same payment method used by the customer for the initial transaction.